SFO Program Analyst Job in Bangalore

Program Analyst Job: Vacancies are available for the SFO Program Analyst Job in Bangalore.

About Company

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales, and trading.

Job Description

Your Background:

  • 6-8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience)
  • Working knowledge of treasury and cash management services
  • Proficiency in written (including grammar and spelling) and verbal communications
  • Good typing and PC skills (Windows, Word, Excel, Powerpoint (an advantage), MS Office) with an ability to navigate multiple computer systems while interacting with the customer
  • Ability to analyze and resolve customer enquiries.

What you can expect in Program Analyst Job

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing, and/or determining appropriate handling and resolution of enquires. Requests consist of treasury and cash management products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

What will you do

  • To service, advise, support and manage portfolio of Global Treasury Services MNC and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services.
  • Provide resolution for requests received via phone or email in a timely/accurate manner in accordance with Service Levels
  • Interact continuously and deepen relationships with internal business partners as well as clients to further enhance client delight;
  • Conduct limited research and respond to client and be able answer questions and enquiries;
  • Utilize the various bank systems to support client requests.
  • Undertake regulatory remediation and ensure closures within designated timelines
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.

How to Apply Program Analyst Job

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